Service

Pre-sales service:

For free sample making/testing, please send your samples or products CAD Graphics to our company in China. Try before you buy.

According to customer’s product processing requirement, we can design the unique solution that supports higher manufacturing efficiency and better processing quality for customer.

After-sales service:

We will supply the machine with training video and user's manual in English for installing, operation, maintenance and trouble-shooting, and shall give technical guide by e-mail, fax, telephone/MSN/ICQ and so on, when you meet some problems of installation, using or adjusting.

You can come to EKS Laser factory for training.EKS Laser will offer professional guide. Direct and effective face-to-face training. Here we have assembled equipments, all sorts of tools and testing facility. Training Time:5-10  day

Our engineer will do a door-to-door instruction training service at your local site. We need your help to deal with the visa formality, prepaid traveling expenses and accommodation to us during the business trip and service period before their dispatch. It's better to arrange a translator for both of our engineers during the training period. Training Time: 7 days
Remark: The charge of visa application ,round air ticket, accommodation expenses in your country will burden by your side.